Click to return to home page... Insurance since 1870 Chas. F. Hartshorne & Son, Inc. (click to return to home page)

CUSTOMER CARE
 
Chas. F. Hartshorne & Son, Inc.
3 Chestnut Street
Wakefield, MA 01880
781-245-4300
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Claim center

What You Should Do

Auto Accidents
First and foremost, if anyone is injured, provide immediate first aid assistance and call for emergency services.

Exchange your name, address, telephone number and insurance information with the driver of the other car(s) involved in the accident.

Write down the following information:

  • The date, time, and place of accident
  • Description of how the accident occurred
  • The name and address of owner of the other automobile
  • The other driver's Social Security driver's license numbers
  • The names and addresses of all passengers and witnesses
  • The license plate numbers of the other vehicles, including witnesses

Promptly report the accident to the nearest police station and complete any necessary incident reports.

Cooperate fully with the police, but do not make any admissions about your responsibility in the accident.  (Do not admit that it was your fault, even if it was!)

Report the claim to your insurance agent immediately

Do not sign any statements for anyone other than an authorized representative of your insurance company or agency ? be sure to request identification.

Property Losses
In the event of a property loss, such as a structure fire or natural disaster, here are some tips on what should be done:

  • First and foremost, if anyone is injured, provide immediate first aid assistance and call for emergency services.

  • Take appropriate steps to prevent further damage to the property

  • Report the claim to your insurance agent immediately


What We Will Do

When you contact our office to report a loss, the customer service representative will complete the necessary forms and send them to your insurance company for processing.

The insurance company will assign a claims adjuster to your account.

The claims adjuster will contact you to set up an appointment to view the damaged property and process the loss.

Our agency will work consistently with the insurance company and adjuster to resolve any questions and ensure that your claim is processed promptly and efficiently.

If you encounter any problems, be sure to contact our Customer Service department immediately for assistance.